“Your problem isn’t talking,” my speech therapist said. “You just get so caught up in what you’re going to say and how other people perceive you, you don’t truly listen to anyone.” As a shy kid with a debilitating stutter who prided himself on his listening skills, this is the last thing I wanted to hear.
But ultimately, my therapist was right.Our ability to verbally communicate effectively and build connections with others is rooted in how well we dig in, absorb, and understand the thoughts, feelings, challenges, and desires of others.
After all, if we aren’t catching what other people are saying, it’s impossible to add value to a conversation.Much of the advice we’re given to be a better listener is to be an active listener.
In my two-decade career in communication and entrepreneurship, the best listeners choose to be present, curious, and empathetic.