Family’s £1,000 Ryanair trip ruined after teen turned away over passport blunder
A teenager cost his family £1,000 and a New Year holiday after trying to get on a Ryanair flight with a damaged passport.Jake Burton’s parents claim the tear on his passport is only one centimetre-long and on a page opposite to the main information, the Mirror reports.But that was enough for Ryanair staff to send the family away from the gate at East Midlands Airport, leaving them to walk back along the runway instead of boarding to go to Benidorm in Spain.The holiday in the sun would have been 19-year-old Jake’s first time abroad, as he looked forward to bringing in the new year with parents Racheal, 47, and 51-year-old Chris.Jake says it was likely damaged while on a night out.The couple, who are from Mansfield in Nottinghamshire, were still allowed to fly, but they refused outright to board the plane because it was unthinkable to leave their boy at home while they holidayed on the special trip.His mum told The Sun: “It was absolutely heartbreaking.
It would have been one thing if he had been turned away at the first instance, but to get to the gate you start getting into holiday mode and it’s just awful.
The worst part was this woman wouldn’t even look him in the eye when she told us no. We had to be walked back through the airport, even down the runway, to leave.
It was just awful.”The eight-day trip was set to start on December 28 and continue through the New Year's period, but the family has just been left with a major dent in their bank accounts after losing out on the £1,067.64 they spent on flights.
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