DWP announces new channel for PIP and other disability benefit changes
The Department for Work and Pensions (DWP) is in the process of creating a new 'digital channel'. It is designed to streamline reporting changes for those on disability benefits, other low-income benefits, and the State Pension.
The update came following a query by Conservative MP Neil O'Brien about the methods available for such claimants to report hospital stays.
In his written reply, Sir Stephen Timms at the DWP stated: "For disability benefits, the usual route for the customer to notify us of a hospital admission is either via phone or in writing." He added: "Universal Credit customers can report a hospital stay via a phone call, they can also report it digitally via a journal message on their Universal Credit account or via a third party or supporter if consent has been given. "The department is working on a digital channel for customers which will allow them to tell us about changes in one place.
We do have plans to enable this going forward, but the work is not expected to be complete for at least another 12 months. Disability benefits, other low-income benefits and later life services are in-scope for this work, but, at present, Universal Credit is not." Sir Stephen, Minister for Social Security and Disabilities, indicated that the new channel is not expected to be completed for at least another 12 months.
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